Position: Island Manager Couple

Report To: Family Office, Island Director

Key Objective:

Confidential private island in the Bahamas is seeking a live-in couple for the property. The couple will

be responsible for managing the property and the staff, maintenance of the island, assisting the staff

with their duties and training, and ensuring the overall satisfaction of the guests, and have extensive

experience dealing with principals, family members and the member of the family office. The ideal

Couple will have previous experience working with and reporting to a family office, in a formal home

and/or on a yacht, will be flexible, can pitch-in, will have positive attitudes, will be very organized, and

will be autonomous. This property is intended to be run like a private estate serving the needs of

principals, family members, and guests. The island demands discretion at all times as well as highly

valuing confidentiality in serving its high-profile guests. Taking care and pride in delighting each guest to

ensure they return time after time. Salary based on experience.

Key Responsibilities:

● Deliver an impeccable guest experience, delivering epic events and memorable moments for the

guests from the initial meeting through the final goodbye

● A point of contact for all guests when on island and ensuring the highest standard of service is

delivered and the guest expectations are exceeded

● Managing the HR Department in payroll, recruiting, training and staff management

● Planning work schedules for individuals and teams

● Hosting breakfast, lunch, dinner services

● Ensuring events and special guest requests run smoothly

● Supervising maintenance, supplies, renovations and furnishings

● Carrying out constant inspections of property and services

● The rentals are all inclusive, so the managers will have to make sure everything is 100% organized

before and during their stay

● Ensure the guest service team are visible to the guests and extremely active in interacting with

them on a daily basis

● Encourage a proactive approach in spotting and acting on opportunities to create memorable

moments for guests

● Lead the day-to-day management of the team, building strong cross-departmental relationships to

deliver the guest experience

● Establish goals and objectives for all direct reports/areas of responsibility and ensure team

members receive regular feedback to support and motivate them to achieve their performance

objectives Conduct team performance reviews according to the company’s policy and procedure,

action individual and team rewards and recognition as appropriate

● Action progressive discipline procedures for areas of responsibility ensuring disciplinary procedures

and documentation are completed according to company policies and procedures

● Ensure schedules are completed within the set scheduling deadline, budget at labor code and

hours are logged accurately

● Maintain the guest areas to agreed standards, ensure all areas are guest ready at all times

● Arrange activities, transfers, spa treatments, excursions etc. either through the recreational areas

services or approved third party contractors when requested

● Be present in the daily H.O.D meeting to deliver a brief summary of guest movements/

requests/activities for the day

● Organize and chair meetings, event briefings with the relevant department heads prior to guest visits

to share information and prepare for all aspects of the groups and guests’ arrival, stay and departure

● Oversee island staff, and assist when neededInterior Responsibilities:

● Oversee and monitor the daily income audit procedure ensuring it is correct and complete in

line with finance policies and standards; ensuring guest billing standards and financial protocols

are adhered to

● Contribute to the preparation and complying with annual budgets, accountable for every element

of cost control within the department

● Work closely with the guests and/or their representatives prior to their trip to develop a tailor-

made experience to suit their group

● Communicating with guests before they arrive at the property. These guests are 100% VIP

including celebrities and high profile, and ensuring that guests’ reservation details, including

transfer arrangements, meal plans, party plans & special requests/requirements are properly

communicated to the relevant people and departments for action and follow-through

● Ensure all information is distributed at the correct time to the relevant department heads for a

seamless guest experience

● Ensure accurate logs of guest visits are maintained in order to be used for return visits

● Ensure guest bills are accurate and discreetly dealt with on departure day. Follow up and resolve

any discrepancies

● Manage the full time and part time interior staff ensuring the property is impeccable & organized

Exterior Responsibilities:

● Managing budgets and financial plans as well as controlling expenditure

● Management of Purchasing and Inventory Control

● Management of contractors and suppliers

● Hurricane Preparation: Assist in the Islands operations in preparation for Hurricanes

● Ensuring compliance with licensing law, insurance, health & safety & other statutory regulations

● Awareness of the general building, construction & landscaping maintenance and repairs

Required Qualifications:

● Excellent communication skills, both verbal and written

● Self-starter/ Self-motivated

● Resourceful and hands-on

● Highly organized

● High levels of integrity and professionalism

● Lead with model values and behaviors

● Must be able to envision the “big picture” and be able to motivate the staff accordingly

● Background and understanding in managing a private island, irrigation, gardens

● Experienced in tropical climates and the wear and tear caused from sun/heat and humidity

● Experience with HNW clients and their needs, and working with their family office

● Experience with HNW travel coordination

● Experience with formal and informal meal service for clients

● Experience organizing special events for over 100 people

● Experience caring for fine art and antiquities

● Experience with maintenance and upkeep of saltwater pool and jacuzzi

● Experience with multiple residence properties

● Experience with renewable energy systems

● Have a clear working knowledge of the Island’s policies and always operate within them and to

ensure staff awareness of relevant policies

● Ensure all equipment is functional and used in accordance with manufactures & safety guidelines

● Ensure high standards of health and safety are always maintained

● Possess a full understanding of the emergency, ocean rescue, and fire evacuation procedures for

each location

● To understand and actively support all company policies relevant to your role

Health and Safety:

● Respond to natural disasters & emergencies including fire & accident in line with company procedures

Executive Personal Assistant to the Principals in Marietta, Georgia

A growing high-net-worth family is seeking a highly capable, energetic, detail-focused, and strategic thinking EA/PA.

• Salary: Negotiable
  • Medical, Dental, Vision Insurance
  • 3 weeks PTO
  • 9 Holidays
  • 401k with 5% match
• Critical Thinker
• Detailed, Organized and Technology proficient
• Team player

The EPA must be able to take direction from the Principals and Estate Manager while also working independently, demonstrating initiative, attention to detail, and ensuring things run smoothly.

 Responsibilities:

• Manage all calendars for the principals and team, including scheduling meeting and calls.
• Coordinate all travel for family both private and commercial.
• Coordinate all gifts and special requests for family.
• Ensure all prescriptions are refilled and picked up.
• Provide right hand support to the family
• Coordinate all household events.
• Build out, manage and update estate and house manuals regularly.
• Manage Nines Living and SharePoint Sites
• SharePoint Sites
  • Transfer all documents from Dropbox to SharePoint
    • Ensure all documents are updated and correct

• Outlook – Data Management
  • Work with current team on outlook filing, email organization, etc.
• Project Management
  • Support all ongoing projects
• Run errands and undertake other duties as assigned.
• Daily Operations: Assist the Estate Manager in overseeing and managing the daily operations of the estate, ensuring that all aspects of the properties are run smoothly and efficiently.

Qualifications:

• Must have at least 7 years of private service experience in a similar role. Longevity in past positions is important.
• Proficiency in technology, including Office 365, SharePoint and Nines. Strong administrative and organizational skills are required.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Excellent communication skills and the ability to work collaboratively with a diverse team.
• Willingness to undergo a thorough background investigation.

Reports to:

• Reports to the Principals and Estate Manager.

A growing high-net-worth family is seeking a highly capable, energetic, detail-focused, and strategic thinking Houseman to help facilitate maintenance and vendor relations at their main residence located in Marietta, GA.

• Salary: Hourly
  • Medical, Dental, Vision Insurance
  • 3 weeks PTO
  • 9 Holidays
  • 401k with 5% match
• Critical Thinker
• Detailed, Organized and Technology proficient
• Team player

The ideal candidate will have extensive experience with luxury residential properties. This individual is resourceful, organized, and excels in both hands-on maintenance and vendor/contractor management.

Responsibilities:

• Oversee and coordinate daily hands on property maintenance, including landscaping, pool, and all systems (HVAC, plumbing, etc.).
• Conduct regular property inspections and proactively address maintenance and cleaning needs.
• Manage vendor and contractor relationships, ensuring quality work within budget and timelines.
• Negotiate contracts with service providers and vendors for maintenance and repairs.
• Work with Interior Manager, and housekeeping team.
• Provide logistical support for family events, including vendor coordination and temporary staff management.
• Run errands and assist where needed for the property and or family.

Reports to:

• Reports to the Property Manager

Qualifications:

• Minimum of 5 years of experience in property maintenance, preferably with HNW or UHNW clients.
• Strong understanding of residential property systems and maintenance (HVAC, plumbing, electrical, security, AV).
• Proven ability to supervise vendors, contractors, and efficiently.
• Excellent communication and organizational skills with attention to detail.
• Willingness to undergo a thorough background investigation.
• Discretion and professionalism, with the ability to maintain confidentiality.
• Flexibility to adapt to changing needs and schedules, including occasional weekends or evenings.
• Proficiency in technology, including Office 365, SharePoint and Nines

Seeking a Live-In Domestic Couple to work for a middle-aged couple with no children or pets. To include a professional, executive housekeeper and maintenance and grounds keeper management, to work in a 40,000 sq ft private residence, in Las Vegas, NV.  The ideal candidates will be detail-oriented, organized, and able to maintain a high level of cleanliness and order throughout the home and grounds.

Client will be in residence for 5 to 6 months out of the year.  They have other homes but will not need to travel to the other homes.

Housekeeper Manager Responsibilities:

The Housekeeper will be responsible for the daily cleaning and upkeep of the home, including all living areas, bedrooms, bathrooms, and common areas. This includes:

• Cleaning rooms and tidying common spaces
• Cleaning and sanitizing bathrooms, including toilets, showers, bathtubs, countertops, and sinks
• Disinfecting surfaces
• Dusting surfaces and baseboards
• Sweeping, vacuuming, and mopping floors
• Making beds and changing linens
• Cleaning and sanitizing kitchen surfaces
• Washing dishes
• Maintaining the cleanliness and organization of all closets, cabinets, and drawers
• Monitoring household supplies and ensuring that all necessary items, such as cleaning supplies, toiletries, and household items, are stocked and replenished when needed
• Preparing guest rooms for visitors
• Occasional grocery shopping,
• Care of crystal, china, and silver, fine art and furnishings

Maintenance Manager

The maintenance and grounds keeper will be responsible for the daily upkeep of repair on both the interior and exterior of the home, as well as general daily upkeep of the grounds and gardens.

• Oversee all the outside contractors – Pool Yard Maintenance, HVAC, windo washers, etc. etc.
• Gardening (trimming, and basic tending) (in addition to the landscaping company)
• Knowledge of household repairs (plumbing, electrical)
• Pool and tennis court upkeep – in addition to the Pool maintenance company and Landscaping company who will be on site once per week
• Heavier chores in the residence
• maintaining vehicles
• Maintenance of outside furniture and terraces, gates, and garages
• Previous Experience: The ideal candidates will have at least 5 to 10 years of experience working as a housekeeper/domestic couple in a private residence.
• Attention to Detail: The ideal candidates will have strong attention to detail and be able to maintain a high level of cleanliness and organization throughout the home.
• Communication Skills: The ideal candidates will be English speaking.  (at least one of the two must speak fluent English)
• Physical Ability: The ideal candidates will have the physical ability to perform the necessary cleaning and maintenance duties
• Professionalism: The ideal candidate will be professional, discrete, and respectful of the privacy and security of the household and its occupants.

There will be additional staff : Housekeeping, Houseman to act as backup to the couple.   There is a management office that will be supporting you to call on proper vendors, etc.

There is a 2700 square foot home for the couple to live on the property with all expenses paid for.

Salary is $150,000 to $200,000 plus benefits program and 401k , etc.

Will also consider a strong Household Manager/Maintence person

Client just finished a 23,000 square foot Greek Revival Style home in Bluffton, SC.  Cleint has been traveling non-stop since the conception of this home and would like to be home much more since it is finished.  THey also have a home in Nantucket and travels there most of the Summer.  You may be asked to travel to Nantucket for 2 weeks in the summer.

Client plans on being home most of the time through the holidays. They have 2 grown children some grandchildren.

Client has the beginnings of a House Manual and Daily Routine in place. With regards to additional staff:  They have a couple living on property. One does housework duties, laundry, sewing and will help serving. She needs some further direction with serving but does a fine job. Her husband, splits his time between outdoor daily chores such a cleaning all porches, verandas and terraces including Pool area. He walks the dogs in the morning and feeds them. He is getting up to speed with the systems in the house for maintenance and emergency purposes. Late morning, he transitions to working outside with the property caretaker who manages the maintenance of the grounds and is also familiar with the systems for the house. The Property Caretaker has been with us for 3 years and we have a long history with his father-in-law who has sadly just passed away. He worked for us as Head of Grounds, helping us to create the vision we had for the property.  CLeint has a good size Kitchen Garden and Citrus Garden.

The family office that is in Conneticut will receive all bills and paid by the office. Cleint would like you to collate receipts and bills from vendors and send to the office for payment.

Household Oportaions, client would like you to manage the day to day running of the household. The current daily schedule should be reviewed. Cleint has  been away for a considerable amount of time so I am sure cnadidate would like the schedule to be flexible for when we are at home vs traveling. Client has a spreadsheet with Vendors contact information and future service appointments may be scheduled. Cleint canreview all of this. IMPORTANT!  Client has worked very hard through the construction process to create a good working relationship with all our vendors. They have been a Team for 3 years of construction and look forward to keeping a smooth maintenance program in place.

Client fixes thier own breakfast and various on Lunch…depending on schedule and activities. Cleint enjoys having friends to lunch and they are home for dinner probably 4 nights a week.  The client also enjoys cooking so they are work the schedule out with you on when they will fix their own dinner.  CLeint enjoys having casual dinner parites and weekend lunches.  Since the home is on the water they have a casual cruising boat where they have Coctail Cruises and lunches.  When they have house guests they would like you to be in charge.

It is important to us to have a calm and quiet working environment.

Client is looking for someone with effective communication and able to handle problems with professionalism.

Nice salary and comes with new housing, benefits, etc. etc.

Professional Housekeeper Position  – Atlanta GA

• You’re an experienced housekeeper with a minimum of 3 years of professional experience cleaning and organizing high-end homes.
• You enjoy working with other housekeepers and household staff.
• You are exceptionally organized and pay attention to the details.
• Full-service housekeeping, including but not limited to:
  • Vacuuming, dry/wet mopping, and floor care
  • Windows, dishes, and beds
  • Dusting all surfaces, furniture, blinds, window ledges, trim
  • Disinfecting and cleaning bathrooms and vanities
  • General laundry, ironing, pressing, and steaming.
  • Fine Clothing care
• Ensure all supplies are restocked.
• Complete daily, weekly, and monthly walk throughs of homes and complete the inspection reports.
• Assist and backup the assistant house manager with the smooth running of interiors of all homes.
• Ensure the dogs are cared for daily; walking and feeding.
• Assist Lifestyle Manager with the smooth running of events, dinners, and household experiences.

Complete tasks as directed by the Principals, Estate Manager and or Family Office

You will be working with a team that helps each other out to reach the goals set by the Estate Manager .

This is a very friendly environment.

TOP PAY, EXCELLENT Health Benefits, vacation.

Send resume

The Robert Hanselman Domestic Agency is pleased to announce it’s sister company The In House Group.

We are looking for Recovery Specialist / Recovery Coaches/Recovery Companions and Case Managers to work “in the home” of clients that are choosing to recover from their addictions in the privacy of their own homes.

Please visit our new website and take a look at what we are all about.   If you have experience working in a home and are looking for work in between positions this may to a great alternative for you.

If you have any questions do not hesitate to call us 404-600-5201.  We will be happy to talk about our new project with you.

In House Group