Transitioning from a Butler or Household Management School and into a role as Butler, Household Manager, Footman, Estate Manager, can be exciting, but it’s important to navigate it with humility and respect for others. Here are some key reminders to help you succeed and maintain positive relationships with your colleagues and principals.
- Prioritize the Principal: Always remember that your role is to serve the principal and support their needs. Your attitude should reflect respect for their preferences and lifestyle.
- Stay Humble: While your education is valuable, it’s important to stay grounded. Listen to your experienced colleagues and learn from their insights. Remember you just finished classes which means you may not be coming with a plethora of experience.
- Teamwork is Key: Collaborate and communicate effectively with your co-workers. Appreciate their roles and contributions—everyone has something to offer.
- Maintain Professionalism: Approach each task with professionalism and avoid drawing unnecessary attention to yourself. Let your work speak for itself. The phrase “Ghost Service” is used quite often but not practiced appropriately. Stomping around upstairs and in the kitchen is not ghost service.
- Respect Discretion: Understand the importance of confidentiality in your role. Respect both the principal’s privacy and that of your colleagues.
- Adaptability: Be open to feedback and willing to adapt to new situations. Flexibility is crucial in a dynamic household environment. A close friend, colleague, and mentor, said it perfectly, “Read the Room” before opening your mouth.
- Stay Composed: In challenging situations, remain calm and composed. Your demeanor sets the tone for the environment around you. Some colleagues (housekeepers, chefs, exterior staff) have been in their positions for years. Gradually making modifications is better than immediate change.
- Continuous Learning: Keep seeking knowledge and skills that can enhance your service. The industry is always evolving.
- Empathy and Understanding: Cultivate empathy towards both the employer and your colleagues. This will foster a positive atmosphere.
- Seek Guidance: Don’t hesitate to ask for help or guidance when needed. A willingness to learn is a strength, not a weakness. If you come with a Household Management or Butler School “ego”, please check it at the door. It’s not only annoying but it’s unproductive and unsustainable.
By focusing on these principles, you’ll foster a positive work environment and establish yourself as a valued member of the household management team. Good luck in your new role!
