Providing housing for domestic staff is becoming an increasingly complex negotiating factor. The dramatic rise in the housing and rental markets has impacted everyone, and negotiating housing for household staff in today’s rental environment presents noteworthy challenges.

Rising Costs and Negotiation Dynamics

Increased housing costs can significantly influence negotiations, requiring careful navigation by both clients and candidates. Clients often see rising costs as justification for controlling the terms of housing provisions, particularly when they feel that requested salaries are disproportionate to their budgets.

The Advantage of Furnished Housing

Clients who offer furnished housing can alleviate the stress of relocating, adding complexity to these negotiations. Accepting provided housing has several advantages, such as reducing logistical stress and offering the convenience of furnished accommodations. For candidates moving from different states or regions, having a ready-to-live-in place can be extremely helpful in easing the transition into a new role.

Short-term Rental Solutions

For live-out positions where housing is not provided, it is advisable to negotiate a short-term 60-day rental, such as an Airbnb or an extended stay hotel, for practical reasons. This period allows candidates to acclimate to their new surroundings and identify suitable neighborhoods without the pressure of a long-term commitment, minimizing dissatisfaction with the housing or job.

Effective Negotiations

Effective negotiations require openness and clear communication. Candidates should express their needs and concerns while considering clients’ perspectives and constraints, striving for a balanced agreement that benefits both parties.

Strategic Approach

Given the current housing landscape, a strategic approach to negotiating employment terms in the Private Service Professional sector is essential. If you’re struggling to make a decision or negotiate these terms in your work agreement or contract, please contact us for guidance. We’re here to ensure you don’t feel disadvantaged in the process.

 

Most of us have some type of a Social Media platform (instagram, facebook, tiktok, etc.). I applaud the household professionals who use these platforms for self promotion. For example a Private Chef will show off his food, a butler will have a nice table set or a tutorial on how to shine shoes properly. In the case of my recent run in with a Head Steward looking for a position, she used her social media platforms to promote more than her skills.

Turn off your social media when interviewing.

Listen to my latest story on this Social Media Disaster.

 

Check out my video talking about each of the high end hangers.  A butler, household manager, estate manager, housekeeper will appreciate these works of art.

This is something that needs to be said. Most of us do this and stay on top of it, but for a few, this can save your job and your credibility.


 
It is important that you have the housing situation understood before the contract is signed. Who is paying for the electric, internet, etc. These are items that need to be discussed with the client or the agency. It can be the Estate Manager, Butler, Household Manager, Domestic Couple, and or the Senior Companion. Take the time to view the housing while on the interview or through a video walk through.

 


Is A Resume Enough? Will this give you the edge?

You can showcase yourself as a Butler, Estate Manager, Household Manager, Private Chef, in a website custom built for you.

 


If you are currently looking to be hired as household professional staff, watch this video to learn why putting “Hired” and “Fired” on your resume is not best practice.

 


If you are looking for hire household professional staff here are some tips that may help get you started.

1. Job Description
2. What frustrates you most about your current staff
3. Keep communication going with your agency you are working with…

 

The age old saying of “never mix friends and money” is wise and well known for a reason; money often adds a layer of to any relationship, personal or professional. In professional settings it is important for all parties involved to set the tone for how the use of employer provided funds is handled and tracked. This post will cover this topic from candidate and client point of view, as well as provide some useful suggestions for each.

 

For our clients:

Trusting any new employee takes time, especially if you may have had an unfavorable experience in the past with other domestic or professional staff. Introducing a new employee to your estate, home, or team and providing them with funds and/or a credit card can actually be a safe and effective way for you to gain trust between each other without risking too much. This will be a great tool to use for your new House Manager, Personal Assistant, Nanny, or Butler.

Your first and primary step to take should include setting a rather low credit limit at the beginning, this lowers your risk level. The limit could depend on your expenses and the position. If your house manager is responsible for buying groceries and not much else, perhaps you could start out with a $5000-$7,000 limit. If you have hired an estate manager that needs to hit the ground running and pay for larger costs, you may need to increase that limit to the thousands based on your budgets and projects. Alternatively, if your nanny is not doing much shopping and perhaps just buying snacks and small meals, a $2000 limit at first could be effective. It is important to note however, you should provide your new employee with a credit card as soon as possible. Providing them with their own form of payment method removes them from feeling awkward or obligated to use personal funds with the need for reimbursement. Most of us can recall a time when it was a struggle or impossible to retrieve funds that were supposed to be reimbursed to us.

 

For example, a private chef I placed on a large estate in Atlanta for a high-net-worth family noted a time when he began with a combo of card and cash, which allowed him to gain the trust of his clients and still be able to spend more than his card limit if needed, or if he were shopping somewhere such as a farmer’s market. Even a small cash limit that is reconciled can be a great way to provide your employee with funds in the meantime their new card is processing.

 

For our candidates:

It is very important to understand the necessity of having access to employer provided credit cards or funds. If you are a house manager, estate manager, or personal assistant many of the errands you will be running will include the need for you to spend money. Please think twice about paying for something on your own, especially in large amounts with anticipation of getting reimbursed promptly. If the principal you work for is affording to maintain a large estate with domestic staff, your small reimbursement may take as long as one or two paycheck cycles if it has to go through different channels and be reimbursed to you in the form of a check.

Additionally, you should be extremely responsible when handling others money, especially your boss’ money. A good house manager or estate manager should be well versed in tracking expenses and receipts. If you are newer to a domestic profession, you should research and ask trusted friends and sources how to best manage spending, track/report expenses, and maintain/organize your receipts. Many of the nannies that I work with know there are a lot of perks to caring for children of high-net-worth families, but be cautious to not let that cloud your judgement or integrity. If you are a nanny, house manager, or personal assistant, you must remember to never get lost for a moment and think that innocently adding a candy bar or a soda to the grocery cart for yourself is ever acceptable.

 

In closing, this is a friendly reminder for my domestic professionals, both clients and candidates, that it is quite important to give a fair amount of thought in how you anticipate expenses being handled. Reimbursement situations put too many people in vulnerable situations, and that trust and communication are above everything to make an estate run smoothly. If used properly, the ethical use of other people’s money can be a fantastic tool to develop trust on any estate or in any home.

 

At The Robert Hanselman Domestic Agency, we value your expertise and aim to be a resource for you as a domestic staffing candidate. Our nationwide searches for domestic staffing have connected our team with an invaluable reach of advice, ideas, and expertise into the world of high net worth homes and estates.

Don't Talk Too Much

Seriously, Shut the %*!& up !

My friend and business associate, David Gonzalez, and I worked on a placement together and we had a few candidates blow the interview because they talked way too much during the interview. All of these candidates are excellent private service professionals. However, no one would even consider hiring them because they would drive the principal to drink. Here is a little blog from David to help you prepare for your next interview.

Sorry for the offensive headline, but it’s far less offensive than job candidates who don’t know how to stop talking during interviews.

I learned long ago from an old boss that some people can “talk themselves into one end of a deal, and then right out the other.” Loosely translated, this means that the most important point of any sales, negotiation, or presentation is knowing when to shut the *%!# up. It’s that simple, but so hard to do. I’m certainly guilty of this as well, because I love information and love to share it even more, but just ask my wife and kids… sometimes I just don’t know when to shut up! I can’t emphasize enough how vital this concept is while interviewing for a job or communicating important ideas, and so few know how.

Domestic Staffing Interview

Recently we’ve been hearing from candidates who seem unaware that employment agents and potential employers are not therapists. Perhaps the isolation of Covid-19 is depriving people of meaningful communication, but I can assure you that a job interview is not the place to relieve pent up quarantine conversations. At the informal stage a bit of small talk is genuine and human, but when it gets into the job and employment details, it is time to get focused.

Active listening and clear, concise answers are the most rare talents, and easily set apart the best candidates from their peers. We want to know more about you but we definitely don’t want to know everything! Listen, listen, listen, and then give back direct answers and examples based on exactly what was asked. Be professional and confident in your abilities, but don’t be arrogant. If we’re talking to you there is already a solid level of interest based on your written presentation and employment history, so you don’t have to re-sell any of the positives that are not in question. Again, listen and follow the interviewer’s lead so you can discuss what they believe is relevant to the next steps in qualifying you. When you finish your answer, just stop talking! And NEVER go on a self-promoting rant about how great you are, your own glamorous lifestyle, your IQ, or anything that can be interpreted as bragging or self-promotion. This isn’t about you, it is about how you can be of service and value to the employer. Full stop.

And it’s not just you. Some clients are horrible at this too! I’ve actually told several candidates before their interviews to try not to speak at all. Let the client ramble as much as they want, and they’ll think it was one of the best interviews they’ve ever had! Trust me, it works. Unfortunately, those clients don’t have the slightest idea how to conduct proper interviews, and they are lucky if they have a decent agency helping them hire. The point is, if you don’t have a feel for who is talking and how much during your professional interactions, you are the one blowing it. Know when to shut your own mouth to make the conversation work.

Talk Too Much

Pay attention to this concept in your next conversation. You might be the best candidate for the job but your awkward conversations have people pulling out their hair on the other end of the phone. I’ve had interview calls where I stopped talking completely and timed how long it took until the other person asked if I was still on the line. Their resume got a big X. Please don’t let this happen to you. I would suggest looking up articles on active listening and interview skills, and anything on effective communication. Learn and prepare before any important professional call and you’ll be well ahead of the pack. Good luck!

 

At The Robert Hanselman Domestic Agency, we value your expertise and aim to be a resource for you as a domestic staffing candidate. Our nationwide searches for domestic staffing have connected our team with an invaluable reach of advice, ideas, and expertise into the world of high net worth homes and estates.